Six parcels lost with Hermes 5 boxes of tiles over £100 each from different tile shops across the uk and lastly a smashed iPhone 12 Pro Max that sold for £500 on eBay I used Hermes again and all I got was the chance to claim £20 refund. The worst courier service in the world. NEVER EVER AGAIN !! I thought I’d give them the benefit of doubt as the five boxes of tiles that were list was a couple of years ago and I should of learnt my lesson but no I didn’t. You’ve lost my business with no replies and terrible communication to help. Goodbye and good riddance