If you are reading this as a business then DO NOT USE HERMES. They should be out of business. If you are reading this as a customer then I apologise for what you are going through. I have waited four days for a parcel to be picked up. I have had this problem with them before, before the pandemic so they can not use that as an excuse. Items that are industrial equipment damaged, parcels delivered to the wrong address, notes posted through my door after the 8pm deadline with an earlier time on it and I have lost count of the amount of times they have just not turned up.