Twice I have used Hermes, 1st time, I sent an item which I tracked all the way to the delivery hub in England then it mysteriously vanashed, and I was not entitled to a refund as it was partly glass, secondly, I was receiving an item and again tracked it until it reached the delivery hub, on 28th January this year, then on 2nd February the item was mysteriously damaged beyond repair, and because it hadn't left the hub for delivery to me, I had no 16 digit tracking number, so couldn't get through to talk to anyone, shocking, won't use Hermes ever again if I can help it.