Shocking Customer Service Quite often I have issues with missing parcels, that I’m forced to write off, because of poor, well actually non-existent service. I now have two incidents with the same customer and have no support, however Ive had to ship 3 items. The customer helpline, phone help line and support incident are useless. 1. Helpline. The helpline does not update details if a parcel is late, nor does it give you a chance to talk to someone 2. Call Support. If you ring the call line you have to wait for over an hour. You have no indication to the caller how long you have to wait 3. Incident Support. If you do raise an incident, then nobody follows up as promised. You leave it to the sender to go through the whole rigmarole If I didn’t know better, I would say the Hermes customer service department is set up, so senders just give up I have 2 recent incident numbers. The first is 10 days old and the second recent. They relate to the same customer, where the parcel was incorrectly delivered and the second where it’s gone missing in the system [Incident: 210208-067343] [Incident: 210222-035735] I have had to send 3 items to the same customer, and you have not followed up, commented or offered any compensation What do I do Hermes? Who can I talk to?