Sent a very well packaged ceramic bowl, it was received smashed to pieces. Tried to get hold of Hermes via chat, that was a joke & totally useless. Emailed them with pictures of the damage, a week later received a reply with a list of items that couldn’t be claimed for which seemed to cover everything that could be sent! Except maybe for Dodo eggs nothing is covered! So I am out of pocket and will not be using them again, they take absolutely no care with the packages. This is not the first time this has happened to me. Come on Hermes take responsibility for your mistakes.