I ordered a item from ebay, the seller used Hermes as the courier, it was a power outlet for a car a small item about the size of a vape, I got a message two days ago saying package was delivered they gave me a tracking number I was at work when said delivery happened, I never received the parcel I live in block of flats non of my neighbours or family had seen it, I tried to talk to a person from Hermes in the phone all I got was an automated system that couldn't understand they're tracking number so gave up and used online system where they showed me a dark photo of the bottom of a door with a parcel looking like a vape lying there they claimed they put it through letter box but in fact it was in unsafe location, I tried to raise complaint but system ignored it so had to raise complaint externally with ebay and seller, Hernes employ out of work self employed people with private cars that have no training how to deliver parcels, who leave them in unsafe locations I presume my item has been stolen where it was left very dissatisfied with they service why can't sellers send parcels with professionals like the ROYAL MAIL or UPS