The Hermes courier delivered my package with a cut in the back of it and the contents having been removed. The picture to prove delivery was taken of the front of the package so it appeared untampered with and in the short space of time it took for me to pick the package up off the floor and turn it over and realise I had been delivered an empty package the courier had already gone. I believe he must of at least seen the damage, I have been waiting almost 3 weeks to hear back from their customer service. I will never use them again and will try not to buy from anyone else that uses them. Disgusting