Terrible customer service Tried to order an international parcel. When it came to printing off the label it said there was an error and I needed to contact myhermes. Not great when you are in a hurry!! I waited an hour on their live chat. When someone finally spoke to me they ignored my messages for a long time before replying. Each message was asking for information I had already given! In the end I decided to cancel the order for a refund because the chat person was not replying to me and surprise surprise they replied a couple of seconds after I pressed the cancel button saying 'well I cant do anything to help you because youve cancelled it?' . INFURIATING ISN'T THE WORD. DISGUSTING SERVICE.