Absolute zero rating. Lowest of the low. I ordered an item on Ebay via the Global Shipping Program, which appears to be a dubious process to begin with, but that is irrelevant and a different discussion altogether. The main glaring issue was with the final stage of the delivery, which was going to be handled by Hermes. Immediately, I had a gut feeling that this wasn't going to end well, and I was absolutely right to be concerned. Being a key worker, I have not been at home when when the courier has shown up. It seems that they attempt to deliver on 3 consecutive days and then simply "return" the parcel, with no method of retrieval. What is this nonsense all about? There are no options for a recipient to alter or specify a suitable delivery date or perhaps even a later delivery time. I was given no option to collect the package from a different location, in person, which I would have happily done. I have elderly neighbours, and what with the current times, I do not want to bother them with taking in deliveries, and I shouldn't have to do that in the first place, if I was given even the slightest of opportunities to be able to communicate with this farce of a company. So, with basically no alternatives, I selected the "safe place" option for the final attempt, which doesn't allow you to manually input any specific location information. There are limited given choices, some of which are guaranteed to make you roll your eyes upwards. Nevertheless, my request was clearly ignored, despite leaving an additional written instruction on my front door. I did, however, receive a BLANK "Sorry I missed you..." slip with absolutely NOTHING filled out on it! Clearly, this schmuck wasn't giving a damn. No initiative, no respect Now my package is being returned, allegedly. Returned to who knows where? I am absolutely seething. It is basically impossible to obtain direct communication, either online or over the phone, with a human being at Hermes. A simple enquiry... now a complaint.. seemingly cannot be made. Every avenue is nothing more than vague automated responses, talking in circles, all of which leads to no resolve. No accountability. Very clever. Of course, this is clearly all by design, as the volume of complaints aimed at this shower of incompetents must be well and truly off the scale. Hermes are nothing short of contemptible. I must stress to others, steer well clear of using them, because you are taking a gamble, and believe me, the odds will never be stacked in your favour. If you are considering a purchase from someone who is planning to use Hermes as the courier, advise them to use a different company, or no deal. Simple as that. This cowboy outfit must be boycotted, period. If anyone can provide a way of speaking to a real live human representative directly at Hermes, I would be very interested indeed. I'm sure others would be also.