WORST COMPANY!!! STOLE OR LOST MY PARCEL WORTH 200£! HERMES IS THE WORST COURIER COMPANY! Do not believe their fake good reviews, as they probably bought them. I have posted my parcel (200£ worth mobile phone I sold on ebay) with them 2 weeks ago and it still has not been delivered. After a painful process waiting in a queue and talking to their useless assistant Holly - I finally got connected to a real (although not helpful) customer support. My claim has been registered. 4 days after - when I called hermes (and yes, you have to chase for your lost or undelivered parcel yourself, as Hermes has no interest in informing you regarding your lost/stolen parcel). As I feared - Hermes has lost my parcel. My parcel has been collected from a Hermes drop-off point and reached their sorting depot. It has never moved from there - and has not been found since. Very unhelpful and unsympathetic customer support. The best I can hope now is 20£ refund. I am surprised how nobody sued this scam company for negligence. I will NEVER be using this company again and suggest you do the same (unless you want your parcels being lost/stolen by this company). I would give them 0 stars if I could. Disgusting company!!!