11 parcels didn’t arrive. Complained to Hermes, 4 weeks later they said ‘terribly sorry but our self employed driver refuses to drive down your road, so we’ve arranged for your parcels to be delivered by one of our vans within 48 hours’. 2 weeks later, still no parcels, response from Hermes ‘terribly sorry but we’ve lost all your parcels please go back to the retailers to claim a refund’ (all 11!!). And it now appears that any parcels shipped via Hermes will not get delivered and I’ll have to wait 3 weeks before I can get a refund. Shocking service and shocking customer service.