Worst courier service I have ever used. Please stay away! After 2 months, I have still not received my parcel and was told that it had been lost and that trying to relocate it would not be possible. I submitted a lost claims form and only 1 month later received a reply saying that they would be conducting another search for my parcel, despite previously saying this would not be possible. It seems that they are trying to delay compensating me for as long as possible. Trying to call customer service is incredibly difficult as there is only one number which puts you through to an electronic recorded voice. After telling it my tracking number, it simply told me my parcel was still in the warehouse. I have not yet been able to speak to a real member of Hermes' team. This is extremely frustrating as the parcel contained some essential and rather expensive items. Please stay away from Hermes at all costs!