expected a delivery from Jacamo. I got the email saying it would be delivered in the afternoon. Then got an email stating it would be delivered in the early evening.
In the middle of this time slot I got an email stating the parcel was delivered. There was no knock at the door and no activity outside as we would have seen the outside light come on. The email had a helpful picture of where the delivery was left. It was completely black. There is no customer service number that you can call to speak to anyone so I logged a ticket. (yes I did try the 0330 number but the automated system could not understand T00H - the start of my tracking ID, so I had to give up). Despite stating on the form that my preference was to be called, I got an email the next day saying that they were unable to identify where my order from JD Williams had gone and to contact the seller and put in a claim.
My advice to any business looking to use Hermes - Don't, you should use DPD instead, they are far more reliable and won't affect your reputation.
3 years ago
Myhermes has a
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