Hermes are denying they even collected my parcel even thou my neighbours saw it collected by the Hermes driver from my shed whilst I was at work! How can this company still be operating and stealing from customers!! I payed insurance up to £200 and apparently as I have no proof of collection I will not be compensated!!!! This company has made me feel like my integrity is being questioned but I hope the driver enjoyed my grand children's christmas presents!!! Discusting... please do not use this company for your own sanity. This dispute has been going on since mid december and today they are saying that without proof they are not compensating me!!. What a clever driver he was ay!!!!