Sent home cinema system via Hermes, arrived at first local depot...…….. never to be seen again. I mean it's 120cm long and 60cm high so I guess it's quite easy to lose such a big item. Could easily fall into the boot of an employee. Not like anyone would care as they're completely unaccountable due to T's&C's. You've insured your item? Great! Problem solved..... Oh wait, no. It doesn't matter, as they still won't pay out. It was our fault for sending such shiny, fancy and expensive electrical products. How could we expect those poor Hermes workers not to take them? If you ever manage to contact them via phone, after searching ever inch of their website and finally finding the number in the middle of Narnia, you should be aware there is a minimum on hold time of 20 minutes. £ times I have called and each time after the 20 minute mark I am connected to a very sorry sounding advisor, who is simply there to tell me ''your item has been delayed and will be sent in the next 48 hours''. Thanks but you told me that 11 days ago and then 5 days ago. So make sure you have a spare 20 minutes to be told what you already knew and that you're an idiot for using this service. But at least they said sorry for losing my £200 sound system. I'll be sure to deposit that 'sorry' into my bank account. Cheers lads. In summary, they can steal your items and get away with it because we agreed to send items with them. Seriously, pay the little extra for ANY other courier. I would even send via Bellmarsh Prison couriers before I use Hermes again.