Hermes is a huge disappointment to the UK’s delivery services. Sadly, I have had a variety of bad experiences with them. The smaller issues include my packages always being delivered late or they don’t bother knocking. And leave the packages out for ages even when I’m not at home. But to me the worst thing they have done, I previously sent back a parcel worth £750. The parcel did end up getting delivered but when the parcel was open the item was magically not there. The company has CCTV footage of them opening the parcel and the item just not being there. The only way it could have magically disappeared was due to someone stealing the item! Luckily I bought £300 worth of protection, but then the shoes were worth £750. So, I got something back but not even half. Overall, they said they can’t do anything and have investigated the matter… but if you find out someone is stealing packages wouldn’t a thorough investigation be put in place? As you can guess they did not even bother. I am so disappointed and to be honest I am not even surprised as I have seen a lot of videos of Hermes couriers ‘dropping’ the package at someones doorstep, taking the photo to verify it was delivered and then they just take the parcel. Everyone using this service should be careful and beware of Hermes doing this. Because they don’t care and won’t give you your money back.