I sent a package through Hermes in January 2021. All the the Xmas presents for my nieces & nephews nearly £200 worth of presents from Surrey to Birmingham in a black bag. They last scanned it at their Rugby depot. It's still not delivered, only responded to my initial mail and are always rude on the phone. They could not care at all as I did not insure the bag. This is a package of clothing & shoes so definitely not lost. I could not with my family due to covid 19 and we are in March and they just decided to declare the items lost. Its the worst company I have ever experienced in my life.