Worst company ever. Unfortunately every time I buy something online and afterwards I get the email saying that Hermes will deliver my parcel I already know I will never receive the item. They lost 2 of my parcels weeks ago and they never find my address. They keep saying they tried to deliver it but that never happens. I think they just do not know where to park near my place so that they can say 'they have tried' when they really did not. The robot doesn't help at all and the fact that you can't really receive assistance from them it is extremely frustrating