Hermes UK are the worst delivery company in Europe. Look at the reviews for Germany. Also to all you British complainers putting complaints on "Hermes Jewellery (Paris)" .... YOU ARE ON THE WRONG TRUSTPILOT SITE!! YOU NEED TO BE ON "HERMES UK!" I'm just thankful I managed to go round them and get a full refund from my retailer. I've also wrote to my retailer expressing to them that I'm cancelling my account as they use "Hermes UK" as there courier. Also I've asked them to have an emergency management meeting and to hopefully take the decision to stop using these bunch of "lovers!" .. for the retailers sake, as well as the customers of the UKs sanity. IN FUTURE I WILL ASK IF ANY RETAILER USES "HERMES UK" AS ONE OF THERE COURIERS .. IF THEY DO I SHALL NOT DO BUISINESS WITH THEM. TO ALL YOU WHO ARE THINKING OF SENDING PARCELS WITH "HERMES UK" .. STOP!!! .... DO YOURSELF AND YOUR CUSTOMER A BIG FAVOUR .. USE ROYAL MAIL/PARCELFORCE. THEY GUARANTEE TO GET YOUR PARCEL TO YOUR CUSTOMER. YOU MAY PAY A BIT MORE .. BUT THATS NOTHING COMPARED TO THE STRESS, FRUSTRATION AND GRIEF YOU WILL ENCOUNTER OFF THESE "LOSERS!"