Where do I start?!! Well firstly I would rather go without ANYTHING EVER AGAIN than have this ridiculous company attempt to transport it to me ON TIME. The WORST "company" existing today at the current time in THE WORLD! HOW ON EARTH ARE YOU STILL IN BUSINESS? I BET THAT'S NOT THE FIRST TIME YOU'VE HEARD THAT EH??!! Do not bother to use "next day delivery" as next day delivery to Hermes means.....well.....whenever they can be bothered to get there. This time (there have been many other times) they used the excuse of "a road traffic accident" slowing them down.......it slowed them down so much that 3 days later there's still no sign of my "next day" delivery. And HOLLY!!! Oh HOLLY....why are you degrading yourself in this way? You know you can't/won't/don't want to help and so send us off on a wild goose chase, round and round saying "hello" to start a new chat because you completely ignored our last request/click/choice of action. It's pathetic. I mean WHY BOTHER? It's also funny after awhile I suppose..... Hermes used to have "live chat" if you needed help with something. I remember a few years ago joining "live chat" about ANOTHER missing parcel and finding that there were over 450 other people waiting before me with the same idea!!! I mean that tells us EVERYTHING we need to know doesn't it?! Quite wisely(from their point of view) they seem to have got rid of the "live chat" option. In fact they've now got rid of ALL customer service options. They literally have NO CUSTOMER SERVICE. They can't deny it. I have tried repeatedly over the last 3 days to get HOLLY to pass my complaint on to someone.....anyone......without success.......all she want's me to do is say "hello" over an over again..... Well I won't be saying hello ever again to you Holly....in actual fact I'm saying Goodbye...FOREVER....I will now contact the company I am buying from to ascertain if they will be using Hermes to attempt to deliver my items and if they are then I'm afraid I will be explaining to them that I will not order from them on this occasion and never will until they can Guarantee to me they won't use Hermes ever again..... In short ; ) DO NOT USE HERMES FOR ANYTHING. I'm serious......You will regret it. Anyways.....!!!!! I hope I've helped at least ONE PERSON from the pain and sheer frustration of trying to deal with MyHermes... It's a pain I will never forget.......