Hermes hire thieves! Do not use Hermes ( Especially if you live in Bath!) The delivery driver has stolen my parcel. I was in my kitchen waiting for my parcel to arrive, and was notified that they had tried to deliver it but I was not home. This is completely false because the van didn't even drive past and no one approached my door. Upon talking to my neighbours and others in the estate, I have found out that the delivery driver also lives in my estate (Foxhill) and is known for stealing people's parcels. It has happened to many others too! Customer service is non - existant. You can only speak to a robot AND it charged me £6 for this 'luxury.' It is not acceptable that this has happened and also not acceptable that they haven't done anything about this driver! I will be taking this further.