AVOID AT ALL COST! I sent 3 parcel for the first time with Hermes, the first one the buyer claimed the parcel was delivered empty. I notified Hermes Straight away and I was told to open a case for undelivered item, I requested for Proof and photographic evidence of my parcel being delivered, I reported the incident to action fraud, on my second phone call to Hermes the Agent called Adrian told me that on this occasion the driver did not take a photo of the parcel but that same driver delivered a parcel couple of weeks prior to the same address and he has taken photo evidence, I emailed again and made more phone calls the only response I got was that someone will contact me in 28 days. I continued calling still no response. After a month I received an email saying that the parcel has been delivered. I requested photographic evidence of the delivery which they couldn’t provide and decided to close my case within 24 hours!!!! On Hermes website clearly states “ when you answer, the courier will take photo of the parcel in the open doorway as a proof” To me this is a misleading and mis-selling to the customers as clearly they do not take such evidence! how disgraceful!!!! They took my money and my item!!! The second parcel Which they couldn’t deliver I requested three times over three weeks to be sent back to me....I’m still waiting for the parcel. No one appears to know where my parcel is. Extremely disappointing and very appalling customer service you cannot speak to a real person. IF YOU REALLY VALUE YOUR MONEY AND YOUR ITEMS DO NOT USE HERMES. Please check on Hermes side “Complaints Department” and you will be Disgusted with the amount of complaints that Hermes doesn’t even bother to reply.