Was trying to return a parcel to a company. It was worth around £250. Hermes collected fine, then next day tracking changed to “action needed contact sender”. This is not very useful as I am the sender! Since then have been trapped in a loop of absolutely useless online chat which is just a bot that offers no help whatsoever, an incident raised that had been ignored, and a number that I have yet to get through to a person ok (because it won’t accept my tracking number, even though it works on the Hermes website. If I say I don’t have a tracking number it just says then it can’t help and cuts you off!) Genuinely at a loss now of where to go. The items were actually Xmas presents that were being exchanged for a different item so I’m really really angry at this. Literally the very worst delivery company. This isn’t the first issue - a month or so ago they allegedly delivered our coffee pods from nespresso but They didn’t. Raised an incident through Hermes - again no response. We actually have CCTV and I checked it for the time (and the hour before and after) they said they delivered it and they never turned up! Absolute liars.