I cannot leave 0 stars which is a shame. Ordered some essential equipment for my work and the delivery driver left the parcel not in my hands, not in my letterbox, but in the completely insecure, communal hall of the block of flats, where the parcel was promptly stolen. After contacting them, I received a reply that stated that the driver had delivered the parcel to my address, followed the procedures and my parcel was now unaccounted for. This shows a complete lack of any sense of responsibility, unprofessionalism and the inability to deliver a parcel correctly, which is the entire point of the company's existence. They advised me to contact the seller of the item, which seems ridiculous as it is not their fault that Hermes decided to leave a parcel in a communal area where anyone could just pick it up. The delivery photograph clearly showed it left in the communal hallway as well. Awful, awful service. Steer well clear if you can