Shocking, SHOCKING, customer service. You cannot speak to a human and it is very difficult to get any contact with Hermes. DO NOT USE THEM FOR INTERNATIONAL DELIVERY!!!!? I sent a package to Sweden for an exchange. It was sent to the wrong sorting office, then given to DPD!!!! Why? It then got stuck in Holland!!! Why? (It was going to Sweden from UK!!!!) After approx 3wks, all the time I cannot get in touch with Hermes....no humans, I find out it’s with DPD. I contact DPD....(they have humans) and they tell me there is a problem with documentation from Hermes. Eventually the package is ‘dumped’ back at my door a month later with no explanation. I contacted Hermes on-line and they still could not tell me why the package had been returned .....totally, totally useless service.