AVOID AT ALL COSTS Terrible delivery service, no customer service at all - you cannot speak to a person and the online complaints procedures just take you around in circles. I sent a parcel containing a coat value £40, the recipient was in all day for all of three days in a row that Hermes claimed to have attempted a delivery. No calls, no notes left to prove that delivery attempts had actually been made Tracking ended so no chance of finding out online just where it was and no-one to talk to ! After sending several emails they then claimed to have lost the parcel and almost a month later it was returned to me with rips and tears in the bag. I had to put it in a new mailing bag and then re-sent it with Royal Mail which was actually only 70p dearer than Hermes. How I wish I had gone with ROYAL MAIL in the first place and not wasted £6.10 on Hermes rubbish delivery service.