If I could give Zero 🌟 I would because 1 🌟 is being to kind. In December 2020 I took my parcel to local Hermes agent/shop and to this day 15/04/2021 they have still not managed to deliver it and its only going from Kent to London (about 30miles) but if you try to complain it will not be to a human, it is automated and it will only talk to you if you give it the shipping number which in this case was incorrect because their was a clitch in their system that said it was an international parcel and I must ring Paris! I went to shop I sent it from and they said can't help but fave me their agent number but they said are not allied to talk to me as I don't own the shop and they directed me to automated service and we went all through it again with no better outcome. Resolver managed to get them to reply with a page I can claim my money back but when you click on link to claim it says "this page no longer exists" so I complained again through resolver a further 4 times but Hermes will not respond so out of pocket with no way to get a resolution. Left with no alternative but to leave this review - Keep well away from Hermes if you want to keep you sanity as the whole process was infuriating and a total waste of time -SHOULD BE CALLED PARCEL DISPOSAL SERVICE!