Hermes is a company designed to prevent customer contact and complaints!! Got hermes notification as delivered sucurely. There is no sign of my parcel. Eventually managed to view a photo of my parcel on a doorstep. It is not even my doorstep. There is no door or house number available. I did nominate a safe place, which they didn't bother with. I tried to contact hermes but can't get past the robot operator who eventually cuts you off. I visited their website and went round in circles with their vertual assistant. The complaints line is £6 per call + fees. So, I don't have my parcel, can't complain unless I pay £6. Can't speak to anyone. They are the worst type of company!! No live chat, no email, no operators to speak to.