Despite selling an item through Amazon Seller account my experience has been dismal. As least when RM lose parcels which they invariably do, they respond quickly. It is almost impossible to contact Hermes should something go wrong. The online chat is a bot and has a limit to the type of queries you can make and the phone number is an automated response which did not get me further than the 2nd 4 digits of my tracking number. I have no idea if one eventually reaches a human being, I literally had to have a coffee to calm me down after 15 mins of going around in circles. The email correspondence I did receive seemed to purposely avoid making the compensation procedure easy even though they admitted 'we have lost your parcel'. I would not recommend for a small business unless you can afford to spend hours of time tracking lost parcels and reimbursing your customers. I should have taken note of the Amazon seller forum; lots of sellers were really shocked that Amazon has made them a partnered courier, and not in a good way. Say no more.