I am sorry that you have to give one star to get on to the survey page. My view is that Hermes do not warrant any stars. I arranged for a parcel to be collected on 29th of April to be delivered to me. It is now May 10th and the parcel is still awaiting collection. So far two attempts have been made to collect without success. Not because the sender was not available but because the courier was unable to collect apparently because of the size of the parcel. This parcel is no longer than 60 inches long and 8 inches deep, but Hermes are apparently un-equipped to deal with such a massive parcel. It is impossible to contact a live person at Hermes, and the automatic help line, named Holly, only has basic comments and recommendations and is of no help other than confirming that there is an issue with collection and ending the call. I have tried several contact numbers which are either no longer in use or direct you back to Holly. The communication channels are non existent. Email only tells you what you know already. Live chat doesn't exist because it is Holly, and it is impossible to find a telephone number that does not direct you back to Holly or a number that is still active. I will not be using Hermes ever again which is a shame because my wife has numerous parcels delivered to her by Hermes and we have an excellent relationship with the courier at this end.