Hermes refused to pay compensation for a damaged package. I sent 5 old 78rpm records to an EBay buyer, well packed up in a padded envelope. They arrived completely smashed. Hermes response was this was a non compensateable item. The package must have been thrown around or dropped heavily to have smashed them. This is a cop-out from Hermes who refuse to accept the negligence of their couriers. Only interested in profit not customer satisfaction.
3 years ago
Myhermes has a
1.2
average rating
from
7,029
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