Absolutely terrible service. A parcel was dropped off at the pick up point. The money was taken from my account. When I went with my id to pick up the parcel, the machine in the shop would not recognise it so I could not pick it up. I had paid for it already! There is nobody to speak to at hermes so I had to wait two days to receive a message to find out that they had marked the parcel as lost. It was there in the shop! Basically computer says no. And instead of paying someone to take a call to resolve this, they just make it really hard to contact them about even getting a refund. Useless company! I used them through vinted. I will never use either company again.