my parcel was stuck to return to sender a day after I dropped it off. after 3 days I found that it was the case so I emailed them. got a response which sounded more of like a template one. called ‭0330 808 5456‬ and was answered by a very bored irritated rude voice that doesn’t have any customer service skills. telling me to fill up a form as the package was lost and that I need to wait 28 days for my refund. wow! just wow! no apologies whatsoever. thank you hermes for ruining my day. train your people better in handling calls as they have 0 skills. The drivers you hire doesn’t know how report incident? nobody informed me of what happened to my parcel. should have better way of communicating to your customers. worst is the people you hire doesn’t have empathy. it felt like, yeah it is just a normal lost parcel.