Hermes received my international parcel (destination Germany) on the 7th of April, and today only i got to know that they "investigated" and their search has been unsuccessful. It took them 1,5 month to tell that! The last scan was at the national sorting hub (8th of April , 05.30) and then no updates. Obviously someone from the staff has stolen the parcel! Why do they have tracking numbers for the parcels?! But of course Hermes can not tell this to a customer. And in case it has "not been stolen", then can anyone tell me where is the parcel? And even if the labels might be damaged etc, why can't they just give a bit effort to open these parcels and assign it to the correct customer (as I had to describe the parcel content etc.) ? I had 3 dates for collection but nobody turned up. That means 3 days wasting time. Then had to bring it to a drop off shop. Then had to contact Hermes chat several times to ask about update for the paintings from my 3 year old son for his grandparents. Sad about the groceries, but mostly I am angry about the paintings, as they were special!) parcel. You have to chase them, they wont ever contact you from their side. To claim the parcel lost I have to upload the following documents: "Proof of collection", "Proof of non-delivery". Excuse me!! Are they joking? They have the tracking number and on their app they confirm that the parcel has been collected from the drop off shop and is with them etc. And now i have to proof this? What a shame! I think they have to change their system/management as I am not the only one with a lost parcel from Hermes.