To say if I could leave one star is an understatement. They need to be able to leave minus stars for this company - and this is based on the conduct of their drivers. What training must they get!? There are many delivery services and after covid, it’s become a fundamental part of day to day life, but it’s always MyHermes that stands out as being atrocious. The picture below was delivered from TK Maxx. It was a teapot and jar inside. I coincidentally walked out as the item was being dropped off (aka dumped). I looked down and asked the driver (who dumped it there, stared at me like I was a turd, then scuttled off) if he had just played football with it. Of course all the contents were broken. After lockdown, took it to TK Maxx who accepted the return after sharing anecdotes of their poor dealings with MyHermes. Then one of the customers in the queue joined in lambasting the company... does everyone hate this company!? I’m starting to wonder! I’ve had friends and family members recollect packages thrown over the gate, fence or delivered with broken contents. I previously had a really expensive hanging crystal light just chucked over a gate in the rain at a previous address. Luckily nothing was broken, but I did have to bend the frame back into place. MyHermes is genuinely my least favourite company and a personal message to them: Train your damn drivers! Or don’t hire idiots. Maybe it is not the drivers fault and they have totally unrealistic quotas? In which case don’t be such money grabbing animals because it’s a false economy and your customers are the lifeblood of your business. Enough complaints lead to cancelled tenders and the market is getting more competitive - the companies employing Hermes will eventually bail if customer service determines it. Hermes is the Greek God associated with heralds and travellers, but also wit and mischief. I sometimes wonder if the latter is more representative of this joke of a company