Anyone who reads this company's reviews will get an instant picture of a business that claims to be customer focussed but actually is 180 degrees the opposite. I sent a parcel to Eire at the end of February and had it returned (well that part of the story is good)...but nothing to tell me why ! I lost the sale of the goods at that point They didn't delver the parcel, but I've never got close to being offered any refund. Half way through this saga they wrote to me to say the parcel was lost! Unbelievably inept! I have since tried 15 ( yes 15 times!) to get a response- by phone, by chat, by personal email - to no effect. In my experience this is a dreadful company...with zero interest in the customer .Avoid at all costs...