Hermes has got to be the worst delivery company, their customer service is basically impossible to get a hold of, the phone always rings and then cuts out, same thing happens when I manage to get through each time. Unfortunately I always seem to be trying to get a hold of their customer service because in the past few years I think they have only delivered my parcels on time a handful of times. It's always their fault and have lost my parcels on a few occasions, or just super late when I always pay for next day! When I find out my parcel is being delivered by Hermes I audibly sigh and know what I'm in for! All of my friends agree and I think everyone I know has a problem with Hermes!