Hermes must be the worst courier company in the UK. I spoke to their delivery driver t my front door this morning. he wasn't in fact delivering to me but my neighbour. As I was waiting for 2 parcels from Hermes, both should have arrived the previous day, I enquired if he had them on board. He said he had left them at the depot because the were quite large and he only had a small van. I asked when I could expect delivery. he said he would return later. I5 minutes later I received an Email telling me that they had tried to deliver but I was not there AND there was no safe place. There is in fact a secure enclosed porch that both Hermes and various other couriers have used over the past 20 years. This company is absolute rubbish - even at telling lies. Sadly this is only the latest in a long and fruitless relationship. many times they have sworn they delivered once they showed me a picture of my parcel at someone else's front door and told me it was my door and I must be mistaken. Really? All that and you can't contact them to complain all you get is a ridiculous computer voice and even she sounds stupid.