Ordered chocolates from Thorntons for Fathers Day. Hermes said they were unable to deliver even though I was at home all day. Hermes tried to charge additional money to reschedule the delivery. There's no way on earth I'd give them a more money for their shoddy service. Following last Christmas when they failed to deliver a box full of presents and refused to pay any compensation or even return delivery charge I know it's a waste of time complaining to Hermes. Hoping Thorntons can sort something out. Why companies or anyone else uses this useless company I really don't know. I order a lot of stuff online and only Hermes causes problems.