If I could give 0 stars I would. Every single time WITHOUT FAIL when Hermes have a package of mine in their hands they ALWAYS seem to loose (steal) or delay parcels that I have paid next day delivery on. There is not one occasion where I can say Hermes managed to deliver a parcel to me without any issues!! Furthermore, there is no human you can get through to when you have an issue, just a pointless online bot that can’t help and ridiculous automated phone voice when you try to call their so called “contact centre” which doesn’t exist!!! This has got to be the worst company in existence, I cannot believe the sh*t Hermes are getting away with and I cannot believe retailers are continuing to use this useless delivery company. I am totally surprised that they haven’t gone into administration with this appalling service (if you can even call it that)