Watchdog Live has received far more complaints about deliveries by Hermes than about any other delivery company. I bought a very rare and irreplaceable item via ebay. To protect both seller and buyer Ebay has a network in place of several shippers for international shipments (GSP Global shipping program). My item was coming from the US to the UK. The parcel changed hands many times on the way but I was updated at every turn and it stayed on track with the ETA. Finally it arrived in the UK at heathrow airport. Less than an hour from my home. Hermes picked it up and this is where the updates stopped. five days went on and nothing. The thing about Hermes is that you can't actually contact them. On their website there is only "Holly - the virtual assistent" who is basically just a glorified text-to-speech program. Holly can't tell you anything that isn't already stated on the website.Try the phone then? Exact same thing. An answering machine that will take your tracking number, read out what is already stated on their website; we're not quite sure what we did with your belongings but if you give us 24 hours we will follow up on this - goodbye!. 24 hours goes by, then 48, then five days, Nothing. At this point I'm checking the app daily. Suddenly, their tracking server is down and rather than kicking a ball up against a wall called "Holly", I'm allowed to send an email! I write asking for an update. 3 days later I am called back by a gentleman call Abdul. Abdul is clearly just calling back to tick me off his list. He can answer no questions and when I ask him about next steps the same reply: "I'll look into the details" comes out. I digg deeper asking what that means? Are you contacting the depot whereto he replies: "No, yes I mean I'll look into the details of it". Hermes Parcels have another trustpilot page with a score of 1.2 but you have to look for it. They've done a great job of maintaining a professional outlook but I suggest you have a look at their twitter or do a bit of googling before ever handing over anything of any value to them. Recommended reads include: -Watchdog Live has received far more complaints about deliveries by Hermes than about any other delivery company. (BBC) -Hermes drivers throwing deliveries in bins. (mirror) -Hermes drivers taking pictures of parcels, marking them delivered, and driving off with them. (Mirror) -Hermes employees steal for more than £10.000 worth of deliveries. (somersetcountygazette)