The driver pulled up in a parking spot used by all couriers delivering to my road, it is directly opposite my house. It was a sunny afternoon, the package was large, the driver couldnt be bothered or liked the look of what i had ordered and "Had difficiculty finding my house", the house they were right outside. They tagged the GPS location of the van, the picture attached to this review taken from in my lounge, shows the driveway they parked in, which as you can see is oppoiste my house. They took a delivery attempt photo, well, i say photo, a very up close red blur. the kind of photo a lazy/theiving courier would take when they cant be bothered or fancy knicking something. There are 7 buildings on my side of the road, 7, not 127, 7. Yet they couldnt find my place. that was the closest my package got, and the last time anyone at hermes knew the location of it. it took a week to get a human response from their online help app which was a request for more delivery details which they had already been given. it took another week for another human response to say "we may phone the depot to see where your parcel is" In the end i had to mail the CEO to get a response, then it only took 2 days for a reply. Finally, 3 weeks after failing in their role as a courier - you know to safely deliver goods that have been passed to them to reach their intended recipient - i get a call, they lost the package, which was in a 150cm x 40cm x 45cm box. So, their driver failed to find a house they were outside, took a close picture of something red and drove away. There were no attempted redeliveries. the lady on the phone kept trying to blame other factors - well it was delivered to us by another company - so F*cking what? - another delivery company from overseas managed to get it from china to you - where you promptly failed, your failure is is no way related to them. Or it could have been due to a loose label coming off - in which case where is your duty of care to identify these things and fix them? I'll tell you where, lost with my goods. Hermes are incompetent. they failed in their primary duty, to actually deliver goods. Their driver is either incompetent, failing to find a house they were outside and cant use a camera, taking a delivery attempt photo of nothing but a red square (nothing red on or anywhere near my house), or they are a liar and a thief, intentionally taking a bad photo and reporting an inability to find a house so they could steal. it took two weeks for a human response to suggest a search at the depot, which was confirmed to have not taken place a week later. an utter shambles of a company, no communication, losing your property, refusing to actually communicate with recipients as we are not the people who paid them, we are just the people who have to sit back, watch and wait as our property takes a kicking in ther depots and promptly gets lost or stolen.