Totally disappointed. I live in a block of flats and, despite numerous requests via the app to leave parcels outside the door to my flat on the first floor, any parcels are continually just being left inside the blocks main door, which is totally unsecured. The courier never rings the doorbell, so I never have the opportunity to ask him to bring it up. To make a complaint is virtually impossible as there is no email address fir customer service email, you have to go through a virtual assistant. I did make it through eventually though, but have not had any response! If I had a choice, I would never use Hermes again.