Totally useless. My package was being sent to another country and made it there to the depot or customs. then apparently it was being sent back,yknow as a return. but according to a local Hermes driver,the package was broken and in a bad way so they didn't want to return it. After talking to countless robots(never any real humans) nothing was ever said. Recently spoke to another driver who thinks they've now just trashed the package due to how long it was sitting for. £50 down the drain. so much effort into a package for my best friend ruined by this horrible service. Never again that's what I say. Not one effort was made to return my package,not once.