I deliberately asked for a parcel to be delivered to my business address, knowing that the reception is always available (either manned, or has a bell to ring at the reception desk). I was sent an email at 16:03 stating parcel was undeliverable because no-one was in. I spoke to the receptionist, who said no Hermes courier had been. I was willing to drive to the courier (who should still have been reasonably local, shouldn't they?). But surprise surprise, their contact centre shuts at 16:00. Not that it would have made any difference, as I found it is not possible to talk to anyone - all is done, either on the 'phone or by their Chat Bot - so they do not answer the query or give an option to raise a complaint. Useless, time wasting, money wasting, frustrating. I will never use Hermes to send anything.