I paid for an item to be returned to the sender. This was collected on the 5th july 2021 and was meant to be returned within 5 working days however this time has now passed. I have used the contact us on the hermes page however only advised that there is a delay 15/7/21 and advises it will be updated in 24 hours however no update since and no updates since I callesd customer service on the phone Was told by the agent that she would contact the depot and that i would be advised of the update today, still noting Calling the customer service only provided the same information which is on my tracking information as well molly the virtual assitant, therefore having waited 15 mins to get through was a waste of time especially as they didnt send an email to the depot as advised. My parcel for return values 179.00 and is sitting idly with no explanation as to what has happend and no real way to get this resolved.....this is a very poor service and will be the 1st and last tine that i use hermes