Good evening I am writing this email concerning the appalling service that has been provided from Hermes for the collection of five boxes which were arranged to be collected in 24 hours on Sunday 18th July. Said collection was arranged to be done in the next 24 hours, 19th of July because my son had to leave his accommodation in Exeter on Tuesday, 20th of July and had a train ticket at 12 pm to London. Not only no one contacted my son about the delay but on 20th July, one day late, when eventually someone turned up, the vehicle was too small to put the boxes in it. That was under one hour from the train departure. I have tried to contact customer service at 8.05 on Monday, 19th of July, but as you already know, there is just a recording message asking for track numbers and that’s all. The recorded message finishes saying: “you don’t need to speak to us”. That’s it. But as it happens, indeed I needed to speak to someone. This is a dreadful customer services. In fact, there isn’t one. The website shows a paragraph: “a dedicated phone line” for customer service with a telephone number which is a recorded message. Moreover, said website mentions “find out more about our commitment to customer service”. Is that a joke? And an assistant online which, of course, is a robot. Please note what the meaning of customer services is: the assistance and advice provided by a company to those people who buy or use its products or services. Assistance from Hermes? None Advice with the problem created for delayed collection time: None Due to all the above mentioned facts, I would like to receive compensation for the unnecessary stress caused and above all for not complying with the time stipulated when I entered a contract with the company, Hermes. I would like this complaint to be dealt by a manager and I look forward to hearing from you. Automated reply: Thank you for contacting Hermes. This email address is no longer a Customer Service contact channel so if you have a question about a parcel, please visit https://new.myhermes.co.uk/help-and-support/contact-us.html where you can use our Digital Assistant, Holly, to log an enquiry with Customer Services or she will point you in the right direction.