Don't really deserve 1 star - should be zero. Absolutely hopeless company. I am disabled and live in a block of flats but they don't bother to ring the bell so I can let them in - they just dump the parcel outside and then send an email saying "successfully delivered". This has happened six times in the past few weeks. I have to ask a neighbour to go and find my parcel. I have complained each time but they just apologise and say it won't happen again but obviously do not inform the drivers that any parcels should be delivered to the recipient's door. DON'T USE THEM!!!