not the first time that this happens. delivery left at main entrance of building. I live in a building with 42 flats. we have a reception downstairs but they not there to take on deliveries for tenants. again hermes just left it at entrance near reception not even contacted reception. didn't even ring my doorbell . now everyone who walks in main entrance could take the parcel. this one is a heavy one. how do I get it to my flat ? I have limited mobility and live on my own on tracking it says left in porch. we don't have a porch. proof of delivery is a picture of parcel inside building beside reception. delivery address is flat 14 NOT reception . so fed up with this happening every time and no way to contact hermes at all. virtual assistant that's all. shame on you hermes. very poor service.