This is the worst delivery service I have ever used and I won't be using them again. I sent several parcels over a couple of days and every single parcel was at least 8 days late, one parcel still hasn't been delivered and is 18 days late. The automated assistant is a complete waste of time, the phone number is automated and therefore is also a complete waste of time, there is no email to contact anyone about issues, I don't know how this company can get away with operating a business this way, the customer has to have a way of speaking to a human being when they have an issue. I think an ombudsman needs to investigate this disgraceful company and force them to change the way they operate.